Most Popular FAQS

How can I check the status of my order?
What are your delivery costs?
How long does delivery take?
Can I return the goods I have ordered?
What are your store locations?



How can I check the status of my order?
All of your orders will be logged and saved within your account so that you can check on the progress of your order.
By signing into your account and clicking into “My Orders” this will provide you with the most recent updates on your orders. The following statuses will show on the order:

• Processing – This confirms that your order and payment has been received by Pharmacy Online, and is in the stage of being sent to our warehouse for picking and packing. Normally orders are dispatched within 24-72 hours.

• Closed – This status advises that your order has been cancelled and refunded. This may have been done through customer request or for an unforeseen circumstance. If you have any queries about a cancelled order then customer services can be contacted on 1300 074 276 or at Contact Us.

 • Complete – Your order has now been sent from the Pharmacy Online Sydney warehouse and will arrive with you shortly. For Australian deliveries, an automated email will be sent to you with your tracking details. The tracking number should be entered on the website www.auspost.com.au/track. Note, tracking details can take 24 hours to appear on this website.

• Pending BPAY – This means that you have selected to paying using BPAY, and we have not received your payment yet. Payments can take up to 2 business days to reach us under this method.

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What are your delivery costs?
Orders within Australia – Regular Post
Orders will be delivered by Australia Post eParcel (registered post) and will require a signature on receipt. Please provide an address where someone will be available during business hours to receive and sign for your parcel, otherwise collection from your local post office will be necessary.

$7.95 for orders weighing less than 3kg
$12.00 for orders weighing more than 3kg
Delivery is FREE if your order is over $149 and weighing less than 3kg.
Extremely heavy parcels may incur additional postage costs. We will contact you prior to dispatch if this is applicable to your order.

Orders within Australia – Express Post
Express Post is available for orders under 500g at a cost of $9.95. If your order qualifies for Express Post, this will be offered at checkout.

IMPORTANT NOTE: if you pay for express post it does not mean you will get your order tomorrow. Once your order is ready to be dispatched it will be sent using the Express Post service so it will arrive quicker than if it was sent by Regular Post. Selecting Express Post does not progress your order ahead of customer’s who select Regular Post.

Orders outside Australia
International orders will be dispatched via Airmail. Please allow up to 14 days for international Airmail delivery.
Shipping costs depend on the order weight and destination country. Once you have added the products you require to your shopping basket, select your country from the dropdown list and the shipping cost will be displayed.

Please be aware that depending on your order value some countries may impose customs duties and taxes. If incurred, these charges need to be paid by the customer. Please check with your local customs office for further details.

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How long does delivery take?
The vast majority of orders (over 90%) are either dispatched on the same working day or the following working day. Orders are sent from our warehouse in Alexandria, New South Wales. You will receive an email once your order has been shipped, and depending on where you live in Australia your order should reach you within 1-5 days. International orders should arrive within 14 days from the time you have been notified that your order has been shipped.

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Can I return the goods I have ordered?
Pharmacy Online hopes that you will be delighted with your order. However, if for any reason you are not completely satisfied then please contact us, within 7 days of receipt of your parcel, and our customer service team will be pleased to assist you with organising a return authorisation. All returned merchandise must arrive back to us in their original, unopened and unused condition. Please ensure that you have your order reference number ready when contacting us.

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What are your store locations?
Aside from our online offering we have two store locations in Sydney. Please note that not all products available online will be available in store.

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