Delivery Information

FREE DELIVERY FOR ORDERS OVER $99 DELIVERED WITHIN AUSTRALIA. IF YOUR ORDER DOES NOT FIT THIS CRITERIA PLEASE SEE RATE TABLE BELOW.

Pharmacy Online uses Australia Post for the delivery of all orders. Parcels will be sent in plain and unmarked packaging to assure security and privacy. Orders will be dispatched promptly once payment has been processed and prescriptions (if applicable) are received.

Australian Orders

Australian orders will be delivered via registered post and will require a signature upon receipt. Please provide an address where someone will be available during business hours to receive and sign for your parcel, otherwise collection from your local post office will be necessary. Business addresses are preferable.

International Orders

International orders will be shipped via Airmail. Please allow up to 14 days for international Airmail delivery.

Pharmacy Online orders are processed on business days (Monday to Friday). We do not dispatch during weekends and NSW Public Holidays. All orders are shipped from our Sydney, NSW warehouse. 

Domestic Shipping

Free Shipping Within Australia:

We provide Free Shipping on all orders over $99 that have an Australian delivery location.

Please refer to the Australia Post website in order to calculate the shipping timeframe for your location. This will help you estimate the number of business days taken to deliver the product after we dispatch it from our warehouse located at Alexandria NSW 2015. Please contact our customer service if you might have a query regarding this.

International Shipping

Estimated Timelines:

All our international orders will be shipped by Australia Post. Please allow 14-21 days for international Airmail delivery.

International Shipping*# Fee:

International delivery cost varies. Delivery cost can be determined by using the Postage Calculator at the checkout.

All prices, shipping and handling charges do not include relevant customs duties or taxes that may be incurred and charged. These charges need to be paid by the customer. Please check with your local customs offices for further details.

Exceptions:

Certain products cannot be shipped to specific countries. Please refer to the details below:

Products Countries (product cannot be shipped to)
Regaine The United States, Hong Kong, Ireland, Japan, Netherlands, Italy, Great Britain and Russia
Nexium 24HR 20mg Tab X 7 Japan
Lamisil Spray 15ml, Lamisil Once 4g, Lamisil Athlete's Foot Cream 15g Japan
Albalon Eye Drops 15ml The United States


*Shipping costs are based on the weight, customer’s location, and the shipping method selected.

#Product weights used for product descriptions on the website refer to the net weight of products only and do not include the weight of any other components such as packaging.

Please note:All prices, shipping and handling charges do not include relevant customs duties or taxes that may be incurred and charged when shipped overseas. These charges need to be paid by the customer. Please check with your local customs offices for further details.

Postage and Handling Charges

Within Australia Under $99 Over $99
0-3 kg $9.95 FREE
over 3 kg $13.95 FREE
Australia Express Post
0-500g $11.95
501g-3kg $19.95
International Orders
Any Weight At Cost...

Order Tracking

Domestic orders will include a tracking number via email. Customers are expected to receive the tracking numbers on the day the order is dispatched from our Sydney warehouse.

Dispatch Delays

Orders will be dispatched within one business day providing all items are in stock. We do not send partial deliveries. Please contact our customer service team via phone or email if you have any concerns about your order.

Prescription Orders

Original scripts must be received by mail for prescription orders to be dispensed and dispatched. It is recommended to order well before your medicine runs out. We only ship internationally if we receive the original script written by an Australian registered Doctor.

Post scripts to:
Pharmacy Online
99 Spring St
Bondi Junction NSW 2022

If any assistance is required for delivery please contact our customer service team via email:

Support: info@pharmacyonline.com.au

Phone: 1300 074 276